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PSI® Omnichannel Fact-Based Mystery Shopping®
PSI® Omnichannel Fact-Based Mystery Shopping®
Recent Press - Service Telephone Effectiveness (Page 3)
Powersports Business
Study: Triumph dealers ranked No.1 for providing service appointments
June 2024
Triumph Motorcycles was ranked first of 27 powersports brands in Pied Piper’s 2024 PSI Service Telephone Effectiveness (STE) Study. The study measured the efficiency and quality of service telephone calls based on a customer’s objective of quickly and easily setting up a service appointment. Following the Triumph dealers in the rankings were dealers who service Harley-Davidson’s electric Livewire brand, BMW, Aprilia, and Polaris Off-Road. ... Read More >
Press Release: TRIUMPH MOTORCYCLE DEALERS RANKED FIRST FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS
Industrywide 1 in 7 Powersports Customers Failed in their Attempt to Schedule Service
June 2024
Monterey, California – June 3, 2024 – Triumph was ranked first of 27 powersports brands in Pied Piper’s 2024 PSI® Service Telephone Effectiveness® (STE®) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following the Triumph dealers in the rankings were dealers who service Harley-Davidson’s electric Livewire brand, BMW, Aprilia and ... Read More >
Press Release: HARLEY-DAVIDSON DEALERS RANKED FIRST FOR PROVIDING QUICK AND EASY SERVICE APPOINTMENTS
July 2023
Monterey, California – July 10, 2023 – Harley-Davidson was ranked first of 26 powersports brands by Pied Piper’s 2023 PSI® Service Telephone Effectiveness™ (STE™) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following Harley-Davidson in the rankings were Polaris Off-Road, BMW and Indian Motorcycle. “Powersports customers soon decide ... Read More >
Press Release: HOW QUICK AND EASY IS IT TO SCHEDULE SERVICE FOR YOUR CAR? TOP AUTO DEALER GROUPS RANKED
Dealerships evaluated from customer's objective of quickly and easily setting up a service appointment
June 2023
Monterey, California – June 5, 2023 – Group 1 Automotive was ranked first of the seventeen largest U.S. auto dealer groups by the 2023 PSI® Service Telephone Effectiveness™ (STE™) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following Group 1 in the rankings were Berkshire Hathaway Automotive and Ken Garff Automotive Group. Since ... Read More >
