Car Dealership Guy
Consistency leads MileOne to top of service scheduling effectiveness study
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July 2026
MileOne Autogroup is focused on developing strong, consistent internal processes in its service department, according to Randy Brobston, its Director of Customer Information Center. The consistency paid off with the dealership group of 50-plus stores earning the top rating in the 2026 Pied Piper Service Schedule Effectiveness study. “We have good teams working together,” Brobston said. “We have good processes in place and a great marketing team, ...
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Auto Remarketing
These dealer groups are most effective at scheduling service
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July 2026
Aftersales operations account for 70% to 80% of dealer group operating profit, so it’s critical these retailers make aftersales service scheduling fast and easy — both online and over the phone, says Pied Piper. So, what groups do that the best? According to the company’s new 2026 Service Scheduling Effectiveness (SSE) Auto Dealer Group Study, the top-ranked retailer is MileOne Autogroup, with a score of 80 (out of 100). The study is touted as ...
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Automotive News
Web-based service scheduling more effective than phone calls at dealerships, study says
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July 2026
Dealership websites handle service requests more effectively than phone calls, averaging a score of 71 out of 100 compared with 61 for phone requests, according to a new study. For the first time, the 2026 Pied Piper Auto Dealer Group Service Scheduling Effectiveness Study distinguished between the two channels, revealing a 10-point gap that reflects less room for human error online. Pied Piper sent out 4,163 service requests to every ...
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Press Release: MILEONE AUTOGROUP RANKED HIGHEST IN NEW 2026 SERVICE SCHEDULING EFFECTIVENESS OMNICHANNEL STUDY
July 2026
First-ever omnichannel study measured how effectively each group’s dealerships helped customers schedule service by either phone or dealer website. Competitive threat: independent service centers outperformed dealer groups in service telephone behaviors on average MileOne ranked highest overall, led the industry in telephone scheduling performance, and tied Berkshire Hathaway Automotive for website scheduling performance AUSTIN, TEXAS, USA – July ...
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Franchising.com
Why Nearly Half of Home Service Inquiries Vanish, and How to Plug the Leak
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May 2026
The home services industry is currently experiencing a historic surge. From plumbing and electrical to landscaping and large-scale remodeling, consumer demand has reached an all-time high as homeowners reinvest in their primary assets. However, beneath this growth lies a critical failure point that threatens the ROI of even the most successful franchises: the “first contact.” According to Pied Piper’s 2026 Lead Handling Effectiveness (LHE) Study ...
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Green Industry Pros
Death By Voicemail: Solving The 'Quote Friction' Problem
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May 2026
A lead looking for a simple spring cleanup today might be the same homeowner looking for a $50,000 outdoor kitchen next year. By allowing "quote friction" to drive that lead to a competitor who simply answered the phone faster, you aren't just losing a job; you’re losing a long-term asset. The "busy season" in the green industry is often worn as a badge of honor. For many landscape and hardscape business owners, a ringing phone that goes to ...
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Used Car News
Study Names Top Dealers in Lead Effectiveness
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May 2026
Critical Shifts: Napleton’s Continued Dominance: Napleton Automotive Group secured the top ranking for the fifth consecutive year, achieving a record-breaking score of 93 and widening the gap between top-tier performers and the industry average. Industry-Wide Gains Driven by Multi-Channel Response: The average ILE score rose significantly to 74, fueled by a 20% increase in text message responses and an 11% improvement in multi-channel ...
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Car Dealership Guy
Napleton Auto Group outclasses field on internet lead response rate
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May 2026
For Napleton Auto Group, following up on leads with a phone call is essential. The dealership group led its peers with a 97% rate of following up on customer inquiries with a phone call during Pied Piper’s Prospect Satisfaction Index and Internet Lead Effectiveness Behavior, and captured the top overall score for a fifth straight year. Zooming in: Napleton has not only scored the best among dealerships but has also improved its score each year. ...
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Auto Remarketing
Dealer news: Napleton sets another record for internet lead response
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May 2026
The best dealership group when it comes to responding to internet leads keeps getting better. For the fifth consecutive year, Napleton Automotive Group ranked No. 1 in Pied Piper’s PSI Internet Lead Effectiveness Auto Dealer Group Study, and for the second year in a row, it set a record. Napleton’s average internet lead effectiveness score of 93 is the highest ever recorded in the study, which rates the response behaviors of 31 large dealership ...
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Press Release: NAPLETON AUTO GROUP RANKS HIGHEST FOR 5TH YEAR IN 2026 WEB LEAD RESPONSE STUDY
May 2026
Customer response hits all-time high: average ILE score jumps 7 points Same leads, very different outcomes: Dealer group scores ranged from 54 to 93 Napleton sets new record: 90% of their dealerships delivered “perfect” responses Austin, Texas, USA – May 11, 2026 – Napleton Automotive Group dealerships ranked highest for the fifth straight year in the 2026 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Auto Dealer Group Study, which compared ...
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