Measure, Alert & Improve
Continuous Measurement of Customer Interactions - Quickly Notifies When Failures Occur
Continuous Measurement of Customer Interactions - Quickly Notifies When Failures Occur
Recent Press - Alysha Webb
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Automotive News
Service scheduling better, but gaps remain
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October 2026
Service departments drive dealerships’ profits, but 1 in 6 customers who call for an appointment can’t get scheduled for a specific date and time. While the industry is improving scheduling service by phone and online, gaps threaten customer loyalty, according to benchmarking firm Pied Piper. “If you talk to dealers, 70 or 80 percent of their profit comes from fixing cars,” said Pied Piper CEO Fran O’Hagan. “So, this is a huge issue for dealers, ... Read More >
Automotive News
Why getting service scheduling right — from phone to online — is key for dealership profits, loyalty
Permalink >
October 2026
Service departments drive dealerships’ profits, but 1 in 6 customers who call for an appointment can’t get scheduled for a specific date and time. While the industry is improving scheduling service by phone and online, gaps threaten customer loyalty, according to benchmarking firm Pied Piper. “If you talk to dealers, 70 or 80 percent of their profit comes from fixing cars,” said Pied Piper CEO Fran O’Hagan. “So, this is a huge issue for dealers, ... Read More >
