Measure, Alert & Improve
Daily Measurement & Monitoring of Customer Interactions - Quickly Notifies When Failures Occur
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Daily Measurement & Monitoring of Customer Interactions - Quickly Notifies When Failures Occur
Sales Lead Handling Effectiveness™
(LHE™) Monitoring Dealership Sales & Service Improvement Facility Evaluation & Audit Programs Learning, Training
& Best Practices Recent Press About & Contact

Recent Press - Sse

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Press Release: PIED PIPER LAUNCHES NEW ERA OF CONTINUOUS RETAILER PERFORMANCE MONITORING AND PROACTIVE ALERTS Daily or weekly independent measurement identifies unanswered customer calls, ignored online leads and failed follow-up, and alerts local management when action is needed.

Press Release: PIED PIPER LAUNCHES NEW ERA OF CONTINUOUS RETAILER PERFORMANCE MONITORING AND PROACTIVE ALERTS
Daily or weekly independent measurement identifies unanswered customer calls, ignored online leads and failed follow-up, and alerts local management when action is needed.

August 2026

AUSTIN, TEXAS—August 17, 2026—Retail performance has traditionally been measured with monthly reports that require attention even when everything is working well, and problems may have been happening for a month before they are revealed. Pied Piper Management Company, LLC today announced a new approach. Its Sales Lead Handling Effectiveness™ (LHE™) and Service Scheduling Effectiveness™ (SSE™) subscription programs use technology to make ... Read More >

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Tags: Sales Lead Handling Effectiveness Service Scheduling Effectiveness SSE LHE Pied Piper
USED CAR NEWS MINI USA Tops Service Scheduling Rankings

USED CAR NEWS
MINI USA Tops Service Scheduling Rankings
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September 2025

MINI USA ranked highest in Pied Piper's new 2025 PSI Service Scheduling Effectiveness (SSE) Auto Industry Study. For the first time, the study combined both Service Telephone Effectiveness (STE) and new Service Website Effectiveness (SWE) to measure how well dealerships schedule service appointments. Following MINI in overall SSE score were Lexus, BMW, Mazda, and Honda. While MINI had the highest overall SSE score in the 2025 study, Porsche ... Read More >

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Tags: BMW Honda Lexus Mazda Pied Piper Porsche SSE STE SWE MINI USA
Sales Lead Handling Effectiveness™ (LHE™) Monitoring | Dealership Sales & Service Improvement | Facility Evaluation & Audit Programs | Learning, Training & Best Practices | Recent Press | About & Contact
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Printed: August 28, 2026

All information contained within these documents is based upon patent-pending and/or proprietary methodology belonging to or licensed by Pied Piper Management Company, LLC and usage is subject to the terms and conditions specified in the Retailer Participation and License Agreement or other Agreements. Your acceptance of this information implies your consent to keep its contents private. © 2026 Pied Piper Management Company, LLC.