Recent Press - Mileone Autogroup

First-ever omnichannel study measured how effectively each group’s dealerships helped customers schedule service by either phone or dealer website. Competitive threat: independent service centers outperformed dealer groups in service telephone behaviors on average MileOne ranked highest overall, led the industry in telephone scheduling performance, and tied Berkshire Hathaway Automotive for website scheduling performance AUSTIN, TEXAS, USA – July ... Read More >

Critical Shifts: Napleton’s Continued Dominance: Napleton Automotive Group secured the top ranking for the fifth consecutive year, achieving a record-breaking score of 93 and widening the gap between top-tier performers and the industry average. Industry-Wide Gains Driven by Multi-Channel Response: The average ILE score rose significantly to 74, fueled by a 20% increase in text message responses and an 11% improvement in multi-channel ... Read More >

Customer response hits all-time high: average ILE score jumps 7 points Same leads, very different outcomes: Dealer group scores ranged from 54 to 93 Napleton sets new record: 90% of their dealerships delivered “perfect” responses Austin, Texas, USA – May 11, 2026 – Napleton Automotive Group dealerships ranked highest for the fifth straight year in the 2026 Pied Piper PSI® Internet Lead Effectiveness® (ILE®) Auto Dealer Group Study, which compared ... Read More >